http://businesstoolsblog.com/2010/04/lack-of-customer-service-is-sucking-my-will-to-live/ Sat, 11 Feb 2012 08:03:10 +0000 http://wordpress.org/?v=2.5 http://businesstoolsblog.com/2010/04/lack-of-customer-service-is-sucking-my-will-to-live/#comment-2785 Live customer care service Thu, 27 May 2010 10:18:32 +0000 http://businesstoolsblog.com/?p=693#comment-2785 I agree with you. Companies should have proper way of solution of customer queries. I agree with you. Companies should have proper way of solution of customer queries.

]]> http://businesstoolsblog.com/2010/04/lack-of-customer-service-is-sucking-my-will-to-live/#comment-2741 Sandi Thu, 22 Apr 2010 19:23:33 +0000 http://businesstoolsblog.com/?p=693#comment-2741 Good point Steve. The company may save a few dollars on the front end, but they won't get any repeat business ... Good point Steve. The company may save a few dollars on the front end, but they won’t get any repeat business …

]]> http://businesstoolsblog.com/2010/04/lack-of-customer-service-is-sucking-my-will-to-live/#comment-2740 Steve Miske Thu, 22 Apr 2010 18:59:28 +0000 http://businesstoolsblog.com/?p=693#comment-2740 Sandy, this is so true...so many web sites out there boast about their pre-eminence in their industry but fail to leave even a phone number or mailing address how to contact them. It appears to be an effort to present a positive impression via the web site, while minimizing actual contact from the customer base. If they can't be reached, the company saves on call center costs. It's a reflection of bad company ethics and something I watch for in my professionial and personal procurement. Sandy, this is so true…so many web sites out there boast about their pre-eminence in their industry but fail to leave even a phone number or mailing address how to contact them. It appears to be an effort to present a positive impression via the web site, while minimizing actual contact from the customer base. If they can’t be reached, the company saves on call center costs. It’s a reflection of bad company ethics and something I watch for in my professionial and personal procurement.

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